Shipping policy

Where we ship
We ship to the United States and to most countries worldwide.
Free shipping
Shipping is free on every order. There is no minimum spend and no shipping charge is added at checkout.
How long delivery takes
Please expect 15–17 business days from the day you place your order until it arrives. This window includes 1–3 business days of order processing plus transit time.
Our products are shipped directly from our supplier’s warehouse, which is how we are able to keep prices well below retail. The trade-off is a longer delivery window than a domestic warehouse. We would rather tell you this clearly up front than surprise you after you have paid.
Tracking
Every order ships with tracking. Once your parcel leaves the warehouse you will receive an email with your tracking number and a link to follow it. Tracking information can take 3–5 business days to begin updating after dispatch — this is normal and does not mean your parcel is lost.
Delays outside our control
Customs processing, carrier backlogs, severe weather and public holidays can extend delivery beyond our estimate. Delivery times are estimates and are not guaranteed. If your order has not arrived within 25 business days, email us and we will investigate it or refund you.
Wrong address
If you entered the wrong shipping address, email us within 24 hours of ordering and we will correct it before dispatch. Once an order has shipped the address can no longer be changed.
Cancelling an order
You may cancel your order free of charge within 24 hours of placing it. After that, the order has usually entered fulfilment and can no longer be cancelled — but you are still covered by our 30-day return policy once it arrives.
Damaged on arrival
If your item arrives damaged, email us with your order number and a photo of the damage and we will send a replacement or issue a full refund. See our Refund Policy for full details.
Contact
Questions about a shipment? Email support@salltyshop.com and we aim to reply within 24 hours.